Book contents
- Frontmatter
- Contents
- Preface
- 1 Why this book?
- 2 Understanding users – the what, why, where, when, how and who
- 3 What is the current knowledge about your users and their needs – is it really predictable?
- 4 Great expectations: how LIS professionals can manage and train users
- 5 Using information about past user behaviour
- 6 Making the most of knowing your users
- 7 Keeping track of changes in what users want
- 8 Tracking the future
- 9 Future perfect?
- Appendix 1 Reading list and references
- Appendix 2 Where to go for further information
- Index
Appendix 1 - Reading list and references
Published online by Cambridge University Press: 08 June 2018
- Frontmatter
- Contents
- Preface
- 1 Why this book?
- 2 Understanding users – the what, why, where, when, how and who
- 3 What is the current knowledge about your users and their needs – is it really predictable?
- 4 Great expectations: how LIS professionals can manage and train users
- 5 Using information about past user behaviour
- 6 Making the most of knowing your users
- 7 Keeping track of changes in what users want
- 8 Tracking the future
- 9 Future perfect?
- Appendix 1 Reading list and references
- Appendix 2 Where to go for further information
- Index
Summary
Chapter 1 Why this book?
CIBER (2008) Information Behaviour of the Researcher of the Future [executive summary], University College London, www.ucl.ac.uk/infostudies/research/ciber/downloads/ggexecutive. pdf.
Nicholas, D. and Rowlands, I. (eds) (2008) Digital Consumers: reshaping the information professions, Facet Publishing, ISBN 978-1-85604-651-0.
OCLC (2006) College Students’ Perceptions of the Libraries and Information Resources: a report to the OCLC membership, Online Computer Library Center.
Shirky, C. (2008) Every Piece of Information is a Latent Community: Online 2008, address. Given 2 December 2008 at Olympia Grand Hall, London, UK, http://theshiftedlibrarian.com/archives/2008/12/02/clay-shirkeyonline-information-keynote.html.
Verlejs, J. (1988) Information Seeking: basing services on users’ behaviour, McFarland, ISBN 978-0-89950254-0.
Chapter 2 Understanding users – the what, why, where, when, how and who
Bawden, D. and Vilar, P. (2006) Digital Libraries: to meet or manage user expectations, Aslib Proceedings, 58 (4), 346–54.
Björneborn, L. (2006) Libraries as Integrative Interfaces –tracking users’ information interaction in context, Royal School of Library and Information Science, Copenhagen, Denmark, Working paper, version 3.
This working paper outlines an ongoing exploratory research project concerned with how users interact with the physical interior of public libraries.
CIBER (2008) Information Behaviour of the Researcher of the Future [executive summary], University College London, www.ucl.ac.uk/infostudies/research/ciber/downloads/ggexecutive.pdf.
Curzon, S. C. (2006) Managing Change: a how-to-do-it manual for librarians, Facet Publishing, ISBN 978-1-85604-601-5.
Dempsey, L. (2006) The (Digital) Library Environment: ten years after, Ariadne, 46 (February), www.ariadne.ac.uk/issue46/dempsey/. Dempsey, L. (2008, 2009) Always On: libraries in a world of permanent connectivity. In Needham, G. and Ally, M. (eds) M-libraries: libraries on the move to provide virtual access, Facet Publishing, xxv–lii; slightly revised version published in First Monday, 14 (1–5), January 2009, http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/viewArticle/2291/2070.
Dorner, D. G. and Gorman, G. E. (2010) Analysing What Your Users Need: a guide for librarians and information managers, Facet Publishing, ISBN 978-1-85604-484-4 (in press).
Ealing Library and Information Service (1995) [Evidence to the DNH Public Library Review], http://panizzi.shef.ac.uk/library-review/london/ealin.html.
Frand, J. (2006) The Information Mindset: changes in students and implications for higher education, EDUCAUSE Review, March/April, 15.
Hyams, E. (2001) Nursing the Evidence: The Royal College of Nursing information strategy, Library Association Record, 103 (12), 747–9.
- Type
- Chapter
- Information
- How to Give Your Users the LIS Services They Want , pp. 137 - 172Publisher: FacetPrint publication year: 2009