Chapter 1 Why this book?

CIBER (2008) Information Behaviour of the Researcher of the Future [executive summary], University College London, www.ucl.ac.uk/infostudies/research/ciber/downloads/ggexecutive. pdf.

Nicholas, D. and Rowlands, I. (eds) (2008) Digital Consumers: reshaping the information professions, Facet Publishing, ISBN 978-1-85604-651-0.

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Chapter 2 Understanding users – the what, why, where, when, how and who

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Björneborn, L. (2006) Libraries as Integrative Interfaces –tracking users’ information interaction in context, Royal School of Library and Information Science, Copenhagen, Denmark, Working paper, version 3.

This working paper outlines an ongoing exploratory research project concerned with how users interact with the physical interior of public libraries.

CIBER (2008) Information Behaviour of the Researcher of the Future [executive summary], University College London, www.ucl.ac.uk/infostudies/research/ciber/downloads/ggexecutive.pdf.

Curzon, S. C. (2006) Managing Change: a how-to-do-it manual for librarians, Facet Publishing, ISBN 978-1-85604-601-5.

Dempsey, L. (2006) The (Digital) Library Environment: ten years after, Ariadne, 46 (February), www.ariadne.ac.uk/issue46/dempsey/. Dempsey, L. (2008, 2009) Always On: libraries in a world of permanent connectivity. In Needham, G. and Ally, M. (eds) M-libraries: libraries on the move to provide virtual access, Facet Publishing, xxv–lii; slightly revised version published in First Monday, 14 (1–5), January 2009, http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/viewArticle/2291/2070.

Dorner, D. G. and Gorman, G. E. (2010) Analysing What Your Users Need: a guide for librarians and information managers, Facet Publishing, ISBN 978-1-85604-484-4 (in press).

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Frand, J. (2006) The Information Mindset: changes in students and implications for higher education, EDUCAUSE Review, March/April, 15.

Hyams, E. (2001) Nursing the Evidence: The Royal College of Nursing information strategy, Library Association Record, 103 (12), 747–9.