Book contents
- Frontmatter
- Contents
- Preface
- 1 Why this book?
- 2 Understanding users – the what, why, where, when, how and who
- 3 What is the current knowledge about your users and their needs – is it really predictable?
- 4 Great expectations: how LIS professionals can manage and train users
- 5 Using information about past user behaviour
- 6 Making the most of knowing your users
- 7 Keeping track of changes in what users want
- 8 Tracking the future
- 9 Future perfect?
- Appendix 1 Reading list and references
- Appendix 2 Where to go for further information
- Index
Frontmatter
Published online by Cambridge University Press: 08 June 2018
- Frontmatter
- Contents
- Preface
- 1 Why this book?
- 2 Understanding users – the what, why, where, when, how and who
- 3 What is the current knowledge about your users and their needs – is it really predictable?
- 4 Great expectations: how LIS professionals can manage and train users
- 5 Using information about past user behaviour
- 6 Making the most of knowing your users
- 7 Keeping track of changes in what users want
- 8 Tracking the future
- 9 Future perfect?
- Appendix 1 Reading list and references
- Appendix 2 Where to go for further information
- Index
Summary
- Type
- Chapter
- Information
- How to Give Your Users the LIS Services They Want , pp. i - ivPublisher: FacetPrint publication year: 2009